Refund policy
Last Updated: 22 June 2026
Shipping and Returns
Shipping
We aim to dispatch all orders within 1–2 business days of receiving your order.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery timeframes are estimates only and may vary depending on your location and the performance of Australia Post or other delivery providers.
PUKZ is not responsible for delays caused by shipping carriers, weather events, customs processing, or circumstances outside of our control.
For any shipping enquiries, please contact hello@pukz.com.au.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.
To start a return, please contact us at hello@pukz.com.au.
If your return is approved, we will provide return instructions, including the appropriate return address. Items returned without first contacting us may not be accepted.
For any return enquiries, please contact hello@pukz.com.au.
Damages and Issues
Please inspect your order upon arrival and contact us as soon as possible if:
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Your item is damaged
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Your item is defective
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You received the wrong item
We will assess the issue and work with you to make it right.
Non-Returnable Items
Due to the hygienic nature of our products, we cannot accept returns of opened or used products.
If you have any questions about a particular item, please contact us before purchasing.
Return Shipping Costs
Unless a product is faulty, damaged, defective, or supplied incorrectly, customers are responsible for the cost of returning items to us.
If a return is approved due to a fault, damage, or an error on our part, we will cover the reasonable cost of return shipping.
Exchanges
We do not offer direct exchanges.
If you wish to purchase a different product, please return your eligible item and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@pukz.com.au.
Australian Consumer Law
Nothing in this Shipping & Returns Policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us
PUKZ
A brand of Studio Two One Pty Ltd
ABN: 60 612 718 055
Email: hello@pukz.com.au